• Orders are dispatched within 1 – 2 business days after payment.
• Standard delivery within Australia is usually 3 – 7 business days, but times may vary depending on couriers.
• Tracking details will be provided once order is dispatched.
• Because our products are food items, the shipping process for international destinations requires careful handling to comply with each country’s specific import regulations and taxes. To get started, simply fill out our International Orders form, and our team will promptly get back to you with a personalised quote and available shipping options for your location.
• We welcome partnerships with retailers, distributors, and importers who share our passion for quality products. For all wholesale and bulk order enquiries, please visit our Wholesale & Export page and submit your details via the form. Our team will then contact you directly to provide personalised guidance, pricing, and support.
• Once your order has been dispatched, delivery times are managed by the courier and may unfortunately be outside our control. We’ll always do our best to support you with any courier issues- so do not hesitate to reach out if need be.

• For health and safety reasons, we unfortunately cannot accept returns for change of mind.
• If your order arrives damaged, faulty, or incorrect, please contact us within 7 days with your order number and photos.
• When approved, we will arrange a replacement, exchange, or a refund.
  Return costs are covered by Bobigino’s if the issue is our error (wrong item, defect, or damage during delivery).
• Products purchased at a discount or during special promotions are not eligible for exchange.
• Refunds are returned to the customers original payment method.

• All prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.
• Your order may be subject to local taxes, customs duties, or import fees, depending on your destination. These charges are determined by local authorities and are the buyer’s full responsibility. As they are not included in our prices, we recommend contacting your local customs office for more information before ordering. Please note that any additional charges or customs delays are beyond our control.
• We offer simple, flat-rate shipping for all packages under 5 kg delivered anywhere in Australia (Standard Post: $10.50 AUD & Express Post: $14.50 AUD). Additionally, we offer free standard shipping on all domestic orders over $120 AUD (for packages under 5 kg). This discount is applied automatically at checkout.

At Bobigino’s («we», «us», «our»), we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy applies to all information collected through our website and any related services.

What Personal Information We Collect

We collect information that is necessary for us to provide you with our products and services. The types of information we may collect include:

• Personal identification information: Your name, email address, phone number, shipping address, and billing address.
• Order information: Details about the products you purchase, payment information (processed securely through our payment gateways; we do not store your full credit card details), and order history.
• Device and usage information: When you visit our website, we may automatically collect certain information about your device, including your IP address, web browser type, time zone, and information about how you interact with our site (e.g., pages viewed, products searched). We collect this using technologies like «cookies» and «log files».

How We Use Your Information

We use the information we collect for several purposes, including:

• To fulfil your orders: To process your payments, arrange for shipping, and provide you with order confirmations and invoices.
• To communicate with you: To respond to your enquiries, provide customer support, and send you important updates about your order.
• To improve our services: To analyse how our customers use the site, which helps us to optimise our website, products, and marketing efforts.
• For Marketing and Advertising: With your consent, we may send you emails about our new products, special offers, or other news. You can opt out of marketing communications at any time by clicking the «unsubscribe» link in our emails or by contacting us directly.
• To screen for risk and fraud: We use device information to help us screen for potential risk and fraudulent transactions.

Sharing Your Personal Information

We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our business. These include:

• E-commerce platform providers: Our store is powered by an e-commerce platform that processes your data on our behalf.
• Payment gateways: To securely process your payments.
• Shipping & logistics partners: To arrange the delivery of your orders (e.g., Australia Post or other couriers).
• Marketing & Analytics Services: Such as Google Analytics, to help us understand website traffic and user behaviour.
• We will also share your information if required by law.

Cookies

Our website uses «cookies», which are small data files placed on your device. Cookies help us to provide a better user experience by remembering your preferences (like what’s in your shopping cart) and helping us analyse website traffic. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. We use secure servers and implement industry-standard security measures to ensure your data is kept safe.

Your Rights

Under Australian law, you have the right to:

• Access the personal information we hold about you.
• Request that we correct any inaccurate, incomplete, or outdated information.
• Make a complaint about how we have handled your personal information.

If you wish to exercise any of these rights, or if you have a complaint, please contact us using the details below:

• Email: contact@bobiginos.com.au
• WhatsApp: +61 466 022 217

If you are not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. The latest version available on our website will always apply to your order. These Terms are designed in line with Australian Consumer Law in mind.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please do not hesitate to contact us via email at contact@bobiginos.com.au or on WhatsApp at +61 466 022 217