Absolutely, while crystallisation is rare for our Jarrah and Blackbutt honeys due to their high fructose and low glucose content, it is a natural process. It does not affect the quality, safety, or potency of the honey.

To maintain the best quality, store your honey in a cool, dry place and away from direct sunlight.

No, honey is not suitable for children under 12 months of age.

Bobigino’s honey is a food product and is not intended to diagnose, treat, cure, or prevent any medical condition. Any health information we provide is for general knowledge only.

For standard delivery within Australia, you can typically expect your order in 3 – 7 business days. However, please note that these times can vary as they are managed by the courier.

Yes, tracking details will be provided to you as soon as your order is dispatched.

Yes, we do! Because our products are food items, the shipping process for international destinations requires careful handling to comply with each country’s specific import regulations and taxes. To get started, simply fill out our International Orders form, and our team will promptly get back to you with a personalised quote and available shipping options for your location.

Absolutely. We welcome partnerships with retailers, distributors, and importers who share our passion for quality products. For all wholesale and bulk order enquiries, please visit our Bulk Orders page and submit your details via the form. Our team will then contact you directly to provide personalised guidance, pricing, and support.

Yes, your order may be subject to local taxes, customs duties, or import fees, depending on your destination. These charges are determined by local authorities and are the buyer’s full responsibility. As they are not included in our prices, we recommend contacting your local customs office for more information before ordering. Please note that any additional charges or customs delays are beyond our control.

Once an order is dispatched, delivery is managed by the courier and can be outside of our control. However, we will always do our best to support you with any issues, so please don’t hesitate to get in touch with us for help.

Please contact us within 7 days of receiving your order. You will need to provide your order number and photos of the issue. We will then arrange for a replacement, exchange, or a refund where approved.

Bobigino’s will cover the return costs if the error is on our part, such as sending the wrong item or if the product has a defect or was damaged during delivery.

No, products that are purchased at a discount or during special promotions are not eligible for an exchange.

All refunds are processed back to the customer’s original payment method.

We offer simple, flat-rate shipping for all packages under 5 kg delivered anywhere in Australia.

• Standard Post: $10.50 AUD
• Express Post: $14.50 AUD

Additionally, we offer free standard shipping on all domestic orders over $120 AUD (for packages under 5 kg). This discount is applied automatically at checkout.